What happens if my payment method fails?

In the event your chosen payment method fails at the point of check out, you will have an option of retrying the payment method or choosing a different payment method. If your new payment method is successful, your order will proceed as normal.

However, if you do not choose a new payment method within 4 hours of your initial payment method failing, your order will be automatically cancelled.

If you choose to discard an order that has a failed payment method, you will not receive that order.

Do you need further assistance?

Get in touch with us at our Customer Support

Powered by Zendesk