What is the RedMart Quality Promise?

About RedMart > Our Promises

What is the RedMart Quality Promise (ambient food)?

At RedMart, we work hard to ensure that the quality of our products are maintained.

Every product will be delivered to your home within the manufacturer's expiry date. The expiry date should be qualified by words like "USE BY", "SELL BY", "EXPIRY DATE", "BEST BEFORE" or other words of similar meaning. Our policy of days-to-expiry does vary by product line, and this in turn may depend on the manufacturer's policy.

RedMart is also a Agri-Food & Veterinary Authority Of Singapore (AVA) Grade A and ISO 22000:2005 certified company. These standards address food safety management and ensure our products are safe and wholesome for consumption, achieving the highest customer satisfaction.

What is the RedMart Freshness Promise (fresh foods)?

At RedMart, we work hard to ensure that our customers receive the freshness foods. If a product from our supplier does not meet our freshness standards, we may choose not to deliver it to you, rather than deliver a product we’re not happy with. In these cases, you’ll receive an SMS to inform you that it’s not available, and you’ll not be charged for the item(s).  

Our fresh products also carry a Freshness Guarantee.  If you are not satisfied with our fresh Fruit & Veg and Meat & Seafood in any way, fill up this simple form in Self Service Support Centre within 2 days of delivery with the required information, and we’ll get back to you in 24 hours!

Fresh.pngLook out for our ‘Freshness Indicator’ displayed on the fresh product catalogue and start counting the freshness days on the day you get your delivery. Our produce is best consumed within the days stated. This is the minimum we guarantee. With appropriate food storage, you may enjoy longer freshness days.

RedMart is also a Agri-Food & Veterinary Authority Of Singapore (AVA) Grade A and ISO 22000:2005 certified company. These standards address food safety management and ensure our products are safe and wholesome for consumption, achieving the highest customer satisfaction.

 

 

 

 

 

 

 

 

 

 

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