We are sorry you are not happy with your recent electronics purchase on RedMart and would be happy to help you. Our policy for returns depends on when your purchase was delivered and why you would like to return your product.
Change of mind
If you have changed your mind on a product that you have not yet opened and is in re-saleable condition, call us within 7 days of receiving your purchase to arrange a collection by our representative. Please return your item with all the original packaging and parts. This includes anything that was originally in the package, including flyers, plastic packaging, samples and free gifts. Do note that if you change your mind, RedMart reserves the right to apply a collection fee.
If you have changed your mind and already opened the product, or if you change your mind after 7 days, we will not be able to accept a return request.
If your product is defective*, please call us within 7 days of receiving your purchase. Please provide us with the relevant documentation required (e.g. invoice, picture if the defect is visible and a description of the issue) to arrange a collection by our representative. Again, please return your item with all the original packaging and parts. Upon verification that there indeed is a manufacturing defect, we will refund your payment when we receive your return.
If your product is defective and you have missed the 7 day window for returns, please contact the manufacturer directly to redeem your warranty or access an exchange. RedMart does not offer repair services.
*Defects due to product design, assembly, or manufacture. Excludes breakage and/or wear and tear from regular usage.
Scheduling your return
For all returns requests, please contact customer service at firstname.lastname@example.org or 6261 3456 to schedule a pickup of your items. Please ensure that the items are packed in a protective box before handing it to the courier. RedMart will not be able to process your return if the item is damaged during the return delivery.
Your refund will be issued when your items are received and assessed. Typically, this process takes 2 to 3 business days.